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Shipping & Returns

Your original artworks, prints and art products are packed securely by Annie herself and we aim for your purchase to be received by you as fast as possible.  We aim to have your artworks or products delivered safely to your door, in the unlikely circumstance of any damage in transportation, insurance is included in the shipping cost for all purchases. 

Postage/Shipping – Australia


Postage/Shipping -International

Postage/shipping charges vary depending on size and location for orders outside of Australia, please contact me for a quote at

Guidelines by local authorities apply once your purchase arrives to your country and may be subject to local Customs duties and/or local taxes.  

These local taxes and duties of the destination country are not included in your purchase. Please check with your local authorities to find out applicable rates and processing times as these charges are not covered by Annie Frances Art. 

More Delivery Information

Unfortunately PO Box addresses are not accepted as a delivery address must be provided. All parcels require a signature on delivery. All orders come with a tracking number once your order is dispatched to you.

Returns and Exchanges

Policy for the Return of Original artwork and non-limited edition prints

We want you to love your new product.  If your not satisfied with your original artwork, non-limited edition prints or products you have 7 business days from receipt of your purchase to return it in its original package.  After this 7 day period I will not be able to offer you a refund or exchange.  

You can only return an original artwork, prints and products if it is in it’s original package and returned in the same condition that you received it. 

Receipt of proof of purchase is required.

We can exchange prints if you have had a change of heart up to 7 days from the day you received it, limited to one cycle of return and exchange per order providing the print has been returned in it’s original as-new condition.  If you wish to proceed with a return, contact me at and then I can advise you of the next steps.


Limited Edition Prints

There are no exchanges or refunds with limited edition prints due to the nature of the product, all limited edition sales are final.  

International orders

Re-delivery charges apply for any international order exchanges

For any other questions feel free to contact me at

Shipping Information

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